At Snippets AI, we strive to provide high-quality SaaS services to our customers. However, we understand that there may be situations where a refund is requested. This refund policy outlines the conditions under which refunds may be granted.
7-Day Trial Period
We offer a 7-day trial period for new customers. During this period, you can explore our services without any charges. If you choose to continue using our service after the trial period, the subscription fee will be charged automatically.
Refund Eligibility
Refunds are subject to the following conditions:
Usage Limitations: No refund will be issued if you have exceeded 10% of your monthly usage limits. We monitor usage to ensure that all customers adhere to their subscription plans.
Refunds for Non-Use: If you have not utilized our service within the first 10 days of your subscription, you are eligible for a 70% refund of the subscription fee. The remaining 30% of the fee will be retained to cover costs related to account setup, registration, and any commissions associated with establishing your service.
Exceptions to Refunds
No refunds will be issued under the following circumstances:
- You have exceeded 10% of your monthly usage limits.
- You have used the service for more than 10 days.
Refund Process
To request a refund, please contact our customer support team at team@getsnippets.ai. Refund requests must be submitted within 30 days of the subscription date. Approved refunds will be processed within 10-15 business days and will be issued to the original payment method used during the subscription.
International Customers
Our refund policy applies to all customers across our main markets. Please note that exchange rates and transaction fees for international customers may affect the final refund amount.
Changes to the Refund Policy
Snippets AI reserves the right to modify this refund policy at any time. Customers will be notified of any changes via email or through updates on our website.
By subscribing to our services, you agree to this refund policy. If you have any questions or concerns, please reach out to our customer support team.